Privacy Policy

Article 13 and 14 General Data Protection Regulation (GDPR)

With this information, PhiAcademy doo Beograd-Vozdovac (hereinafter “PhiAcademy“ or “we“) informs you about the processing of your personal data (“Data“) as well as your Data protection claims and rights in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Serbian Personal Data Protection Act, in regard to the following: 

1. Which Data are processed?

We process the Data that we receive from you when you leave your Data on our website www.phi-academy.com(hereinafter “Website“) and from you as student of  PhiAcademy’s course.

These Data include: 

· Your personal data: name, phone (optional), e-mail, gender and your message

· PhiMap: name, your PhiAcademy’s title(s), street, city and country of residence, e-mail address, phone, your photo (optional), company name (optional), Facebook and Instagram account (optional)

· Newsletter: name and e-mail

If you are a Master or a Grand Master (hereinafter: Master), we receive your Data for PhiMap from the following sources:

· PhiAcademy GmbH: Our affiliate company PhiAcademy GmbH, Vienna, Gartengasse  8, has processed the Data of Masters in the base of yours contractual relationship. With the PhiMap all Master Data are processed together to offer user of the Website easer insight a Master Data as Master’s service(s) and contact details. For this purpose, the Master Data are transmitted based on the legitimate interest of our group in the fulfillment of marketing purposes from PhiAcademy GmbH to PhiAcademy doo. 

· From you: When you come into contractual relationship with us as a Master. 

If you are a Student, we receive your Data for PhiMap from the following sources: 

· Your Master:  If you successfully complete a course with a Master, Master provide us with you Data. With the PhiMap all your Data are processed together to offer user of the Website easer insight in your service(s) and contact details. For this purpose, your Data are transmitted based on the legitimate interest of our group in the fulfillment of marketing purposes from Master to PhiAcademy doo. 

 · From you: When you receive an invitation email from PhiCert, and you enter your details to create a PhiCert profile you have option to give consent to be on PhiMap.

We do not collect or process any special categories of personal data. 

2. For what purposes are Data processed?

We process your Data in accordance with applicable data protection law and for specific purposes and for a specific period. The most important purposes, duration and legal basis of the processing are listed below. If we collect Data from you for other purposes, we will inform you separately before collecting that Data.

2.1. Contact Form 

Purpose: We process the Data you provided when you fill in contact form on Website for purpose to be able to answer on message which you sent us via contact form.

Legal Basis: We process this Data based on your consent.

Duration: As long as you do not withdraw your consent.

2.2. Newsletter

Purpose: We process the Data you provided when you signed up for the PhiAcademy Newsletter on Website for the purposes of direct marketing. We will send you personalized newsletters via e-mail and inform you about offers, services and events of PhiAcademy and our affiliate companies (e.g. PhiAcademy gmbh, Austria and Craftmaster gmbh, Austria) if based on your Data, we assume that this information is particularly relevant and interesting for you. 

Legal Basis: We process this Data based on your consent. You can withdraw your consent anytime by e-mail to info@phi-academy.com or if you click on the unsubscribe link in every Newsletter mail.

Duration: As long as you do not withdraw your consent. At the latest 30 days after withdrawal of your consent all data (including backups) are deleted.

2.3. Marketing

Purpose: We process your Data for the purpose of direct marketing for offers, services and events of PhiAcademy and its affiliates (e.g. PhiAcademy gmbh and CraftMaster gmbh). We may combine Data we or our providers have collected with Data collected by our affiliates to provide a more detailed picture of the needs and interests of our users.

Legal Basis: We process this abovementioned Data on the basis of our legitimate interest in direct advertising and marketing.

Duration: Your Data will be processed until you object to this processing. After an objection has been raised, we will delete your Data.

2.4. PhiMap

Purpose: We process your Data for the purpose of direct marketing for your service(s) in accordance with the course(s) which you successfully finished at PhiAcademy. Namely, PhiMap is intended to offer users data regarding your service(s) and contact details as easily accessible source of information at any time. Since PhiAcademy and its affiliates operate worldwide and have a large and diversified organizational structure, it is of particular interest to be able to track in PhiMap whether a person has actually successfully completed a PhiAcademy course. In this way, any misuse of the protected trademarks and the good name of PhiAcademy should be detected early and prevented as far as possible.

Legal Basis: We process this abovementioned Data on the basis of our and yours legitimate interest in direct advertising and marketing.

Duration: Your Data will be processed until you object to this processing. After an objection has been raised, we will delete your Data.

2.5. PhiAcademy Chat

Purpose: When you contact our PhiAcademy Chat for requests or issues in regard of courses, and therefore provide us with your Data (name, e-mail address and message, phone-optional), these Data will be processes only to respond to your requests or fulfill your issues in regard of the courses.

Legal Basis: We process this Data based on your consent and for the purposes of our legitimate interests in the processing of your Data for administrative purposes.

Duration: The Data that you provide for the PhiAcademy Chat will be processed for the duration of the response to fulfill your requests and issues.

2.6. PhiAcademy Call Support

Purpose: Phi Call Support is intended to offer users data regarding our course(s) via live talk when you call our operator.

Legal Basis: We process this Data based on your consent and for the purposes of our legitimate interests in the processing of your Data for administrative purposes and marketing.

Duration: Your Data will be processed until you object to this processing. After an objection has been raised, we will delete your Data.

2.7. Book your place

Purpose: Book your place is intended to offer users with direct contact with the Master with whom users are interested in attending the course. By submitting the Data, you agree that the Data be submitted to the Master of your choice. The data which you submit to the Master after making the contact is not collected or processed by PhiAcademy.

Legal Basis: We process this Data based on your consent and for the purposes of our legitimate interests in the processing of your Data for administrative purposes.

Duration: Your Data will be processed until you object to this processing. After an objection has been raised, we will delete your Data.

Beyond all above mentioned, we process your Data only as long as there is a legal obligation to do so or we need Data for the exercise or defence of legal claims.

3. Who receives your Data?

Within PhiAcademy and our affiliate companies PhiAcademy GmbH and CraftMaster gmbh, those employees will receive your Data, who need them for the purposes outlined above. If we are legally obliged to do so, we will also transfer your Data to public authorized bodies. In addition, companies commissioned by us (in particular IT and back office providers) will receive your Data if they need them to fulfill their respective tasks. These providers are obliged to treat all Data confidentially, to process it only to the extent necessary for their service provision and they provide their processing activities within the European Economic Area. If these companies provide their processing activities outside the European Economic Area, there are appropriate safeguards in place to ensure an adequate level of data protection.

We will transfer your Data to the following recipients:

4. Are you obliged to provide Data?

To receive a message or newsletter - it is necessary that you provide the Data we need to perform our voluntary services. Those Data are marked with (*) as mandatory. Unless you provide those mandatory Data, we will generally be unable to provide our services.

To be on PhiMap - it is necessery  that you provide Data above mentioned under point 1, except optional Data, how we be able to fulfill our contractual obligations.

5. Cookies

5.1 Technically required Cookies

We use cookies on our Website, which are small files stored on your device (web browser). On your next visit to our Website using the same device, the information stored in cookies will subsequently be returned to our Website. We use the Data collected through these cookies to better represent our Website and to make our offers user-friendly, for example to evaluate the use of our Website. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. Other cookies are only stored on our Website for the duration of your visit.

The following cookie is used:

This cookie is technically necessary for the presentation of the Website. You can deactivate the setting of cookies in the settings of your browser. Please note that a general deactivation of cookies may possibly lead to functional limitations of our Website.

5.2 Google Analytics

Furthermore we use the Cookies of Google Analytics, a web analysis service provided by Google LLC (hereinafter “Google”). These cookies transmit data about your usage of the Website to a Google server in the USA. However, your IP address will be shortened by Google prior to transmission and the transmitted data can no longer be associated with your person. Google will use this information to evaluate general usage data of our Website and to compile reports on Website activities. If you want to prevent the use of Google Analytics cookies, you can either do this through your browser settings (see section 5.1), or you can install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout.

For information about how Google and its affiliates use data and storage practices, please visit Google’s Privacy Policy, currently available at: https://www.google.com/privacy.html.

5.3 Facebook Audience Pixel

We also use the Facebook Audience Pixel analysis tool from Facebook Ireland Limited or Facebook Inc. to measure the effectiveness of our advertising. The pixel collects information about website usage, such as when the website is used and transmits that information to Facebook’s servers in Ireland and the United States. This information may also be cross-checked with other Facebook information or our information that we have about you. All data collected by this pixel is encrypted by Facebook using “hashes”. Facebook Ireland Limited is located in the European Union; Facebook Inc. is located in the United States and has a Privacy Shield Certificate which ensures the protection of your data.

The collection of data by Facebook Pixel only takes place with your consent. This consent can be withdrawn by you at any time. The comparison of the data with the data stored by us is based on our legitimate interest in marketing. 

6. Your rights in the context of the processing of your Data

You have the right

·       to request information about which of your personal Data we process (Article 15 GDPR); 

·       to rectify or erase your Data (Article 16 GDPR); 

·       to restrict the processing of your Data (Article 18 GDPR);

·       to withdraw your consent (Article 7 GDPR);

·       to object to the processing of your Data (Article 21 GDPR); 

·       to Data portability (Article 20 GDPR).

If you believe that we violate your rights when processing your Data, please contact us. This is the only way we can treat your concerns as quickly as possible. You also have the right to lodge a complaint with a supervisory authority in Serbia: www.poverenik.rs and in Austria: www.dsb.gv.at.

7. Automated decision-making and profiling

We do not use automated decision-making or profiling according to Article 22 GDPR. 

8. Who can you contact?

If you have any requests or concerns, you can contact us directly by post or by e-mail to the following address: 

address: PhiAcademy doo Beograd-Vozdovac

Bulevar Oslobodjenja 137, 11000 Belgrade 

the Republic of Serbia

e-mail: info@phi-academy.com